Answered By: askalibrarian askalibrarian Last Updated: Aug 16, 2016 Views: 12
Hi Dylan ~
There are a few reasons you may be having an issue with Illiad. Below are a few suggestions to try. If you find it still will not work, please feel free to call the Research Services Desk to speak with a librarian so that we can help you gain access. The librarian can be reached at 724.738.4649 between 10 AM and 8 PM M - R and 10 - 4 on Friday.
Ensure that your password has not expired (*NOTE: If it has, call the help desk (X4357) to reset it).
Use your full SRU email address
Double-check that your password is the same one you use to log on to campus computers.
I did log in from here at Bailey Library and had not trouble accessing my account. Again, feel free to let us know if you still have troubles.