Answered By: askalibrarian askalibrarian
Last Updated: Aug 16, 2016     Views: 10

Hi Dylan ~

    There are a few reasons you may be having an issue with Illiad.  Below are a few suggestions to try.  If you find it still will not work, please feel free to call the Research Services Desk to speak with a librarian so that we can help you gain access.  The librarian can be reached at 724.738.4649 between 10 AM and 8 PM M - R and 10 - 4 on Friday.  

Ensure that your password has not expired (*NOTE:  If it has, call the help desk (X4357) to reset it). 

Use your full SRU email address

Double-check that your password is the same one you use to log on to campus computers.

I did log in from here at Bailey Library and had not trouble accessing my account.  Again, feel free to let us know if you still have troubles.  

Good luck,

Jessica Jordan

Education/Assessment Librarian

Bailey Library 

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